Problem Management’s Role in an MSP
Problem Management Defined Problem management helps prevent the occurrence of incidents and their impact, while also working to prevent incidents that have already occurred from happening again in...
Managed Services
Automate Your Help Desk
Create an exceptional customer service experience and build stronger customer relationships by expanding services through automation. IT organizations often struggle to get customers engaged to...
Is 2021 the Year to Virtualize Your Desktops?
2020 was a once-in-a-generation event that forever changed the way we work, learn, shop, receive healthcare, keep in touch with loved ones and live. Telemedicine, delivery services and virtual...
Here’s the Thing About the Internet of Things
The Internet of Things (also known as IoT) has taken the world by the storm in the last decade. With its many great benefits, though, come challenges. Several forecasts have stated that by 2035, the...
How Secure Are Your Medical Records?
A recent industry report from Black Book estimates that attacks against healthcare systems are expected to triple in 2021. The value of healthcare data has far outpaced the value of individual...
Managed Services 2008 to 2025: A History & Forecast
Outsourcing is nothing new. If we look back, information technology service providers like Accenture, IBM, Infosys, Cognizant and other tech giants have been working with clients via comprehensive IT...
