Atlanta, GA – December 5, 2016 – iVision has unveiled an Automated Alert Response System (AARS) that helps gather technical details and...
Gain efficiency and peace of mind by letting our experts keep a close watch on your infrastructure from afar.
Supporting clients across the globe.
iVision’s Global Support Center in Atlanta allows us to support clients across the globe. Our center is SSAE 16 / ISAE 3402 compliant and operates 24/7/365 supporting our clients’ infrastructure and applications.
|GLOBAL SUPPORT CENTER SERVICES||SILVER||GOLD||PLATINUM|
|Proactive Customer Notifications of System Issues|
|Critical Support and Problem Resolution|
|Customer Care Portal Access for Service Request Tracking|
|Vendor Escalation and Coordination for Technical Issues|
|Proactive Critical/Non-critical Problem Resolution|
|Nightly Health Checks (nightly systems checks and audits)|
|Minor System Upgrades|
|System Administration (Moves, Adds and Changes)|
|Performance Measurement and Analysis|
|Capacity Management and Planning|
|Security Patch Management||Optional||Optional|
|Semi-Annual Best Practices Assessment||Optional||Optional|
Reduced risk. Increased efficiency. Reliable support.
Your infrastructure is designed to enable operations around the world, so why not let us help you manage it from a distance?
Our Remote Infrastructure Management services take the managed services concept and make it better. Our engineers work remotely with yours to ensure your network is protected and operating smoothly. We manage workstations, servers, network devices and firewalls and more.
We monitor your infrastructure 24/7/365, making sure it’s updated and secure and working with your engineers on break/fix and patches.
By tapping our expertise, you can save money, gain efficiency and lower risk — all while shifting your team’s focus to strategies that enable IT to add more value to the business.