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Operations & Support

"The philosophy that technology must serve a tangible business purpose is one that iVision shares.”

- CIO, AmLaw 50 Firm

Focus more on business innovation, less on IT tasks. Our Operations & Support services can help you achieve the right balance.

MSP Cloud Verify Certification for Cloud and Managed Services 

Application Support

Application Support

Your business runs on applications, so they must be secure and up to date. Our experts keep watch to make sure the software you rely on stays trouble-free.

Infrastructure Support

Infrastructure Support

Our Technology Services engineers work with you to architect a robust, stable and secure IT infrastructure. Then our Infrastructure Support services keep it that way.

Cloud Support

Cloud Support

Whether you need to migrate IT operations to a cloud environment or move swiftly among private, public and hybrid clouds, our team of experts can help.

Security Management

Security Management

Security is essential to your business, but so is ensuring IT assets are available to employees across the globe. Our Security Management services achieve both.

IT Scorecard & Service Catalog

IT Scorecard & Service Catalog

Our IT Scorecard and Service Catalog provides an overview of your information technology operations, showing only what you need to know – without complications.

Business Continuity & Disaster Recovery Management

Business Continuity & Disaster Recovery Management

Being prepared requires planning and action. Our team of experts can guide you through creating a recovery and continuity blueprint — then we’ll implement and manage it.

Staff Augmentation

Staff Augmentation

You hired engineers for their ingenuity. But if they’re mostly focused on maintenance, you aren’t capitalizing on their talents. Let us help you achieve a better balance.

Remote Infrastructure Management

Remote Infrastructure Management

By managing your information technology infrastructure from a distance, we enable you to reduce risk, increase operational efficiency and gain peace of mind.

Supporting clients across the globe.

iVision’s Global Support Center in Atlanta allows us to support clients across the globe. Our center is SSAE 16 / ISAE 3402 compliant and operates 24/7/365 supporting our clients’ infrastructure and applications.

GLOBAL SUPPORT CENTER SERVICES SILVER GOLD PLATINUM
Proactive Customer Notifications of System Issues      
Critical Support and Problem Resolution      
Customer Care Portal Access for Service Request Tracking      
Vendor Escalation and Coordination for Technical Issues      
Proactive Critical/Non-critical Problem Resolution      
Nightly Health Checks (nightly systems checks and audits)      
Minor System Upgrades      
System Administration (Moves, Adds and Changes)      
Performance Measurement and Analysis      
Capacity Management and Planning      
Security Patch Management Optional Optional  
Semi-Annual Best Practices Assessment Optional Optional  

“We design our IT Operations & Support services to enable ingenuity, solve business problems, boost efficiency and protect clients’ assets and reputations.”

- CTO Eric Aslaksen