Rigor Leans on MSP for 24×7 Global Infrastructure Support

"One of the things that I was actually worried about was that we would be pigeonholed into a named offering that may or may not be useful to us. When the offer came back about what it is that iVision would do for us, it was right on the money of exactly what we were looking for."

Craig Hyde
CEO,  Rigor

Rigor is a global website performance management company headquartered in Atlanta. They currently manage 40 active data centers across every single populated continent and work with all major cloud providers to leverage their locations. As Rigor CEO Craig Hyde says, “Wherever there’s customers, we need to have infrastructure so that we can see what the experience is from that point-of-view.”

Because Rigor’s infrastructure is continually growing, they need to be able to scale everywhere physically. However, their core focus is building software that meets their customers’ needs – not infrastructure. The company’s expansion began to take critical time away from the small team of engineers who needed to focus on the software. “We were looking for vendors that were able to handle the level of scale that we have while also being flexible and working with us on how that partnership would work,” says Greg Cordell, Director of Engineering.

Bespoke Managed Services for a Website Performance Management Company

Rigor looked for a managed services provider that could offer the partnership they needed. iVision stepped in to assist with keeping up the infrastructure and offering 24x7x365 support. “One of the things that I was actually worried about was that we would be pigeonholed into a named offering that may or may not be useful to us,” says Hyde. “When the offer came back about what it is that iVision would do for us, it was right on the money of exactly what we were looking for.”

Now Rigor has a bespoke managed services partnership that is crafted for their unique needs. The company benefits from dedicated project management and DevOps resources – and they know that iVision will deliver whatever they need. iVision takes care of the day-to-day infrastructure tasks that used to take valuable time away from Rigor’s internal team. Their engineers can focus on initiatives that drive business goals, not routine management. As Hyde says, “iVision solves the operational IT issues that literally keep us up at night.”

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