Atlanta, GA – December 5, 2016 – iVision has unveiled an Automated Alert Response System (AARS) that helps gather technical details and self-heal a customer’s managed environments in near real-time, enabling them to respond quickly, ensure business continuity and lower risk.
AARS’ automated “smart” alerts not only advise of system interruptions, but also detail problems and offer actionable information on how to resolve them. For example, within minutes of a server outage, the IT team receives an alert that pinpoints the malfunctioning equipment and describes the systemic effect, giving IT leaders and engineers the information they need to solve the problem quickly.
AARS will begin rolling out to iVision’s largest Engineering & Support Services (ESS) clients December of 2016. All ESS clients will have the functionality early next year. The alert system will be a value-add, meaning clients will receive the benefits with no additional fees.
“Our new Automated Alert Response System is the latest example of iVision’s mission to use automation to decrease system downtime and increase operational efficiency for our clients,” said Chief Technology Officer, Eric Aslaksen.
“AARS has the same flexibility we offer in all iVision managed services,” explained Tom Lasswell, Director of Engineering & Support Services. “It can be customized to fit a client’s particular infrastructure and business needs. It’s a natural evolution of Engineering & Support Services’ programmable infrastructure offerings – a perfect example of Infrastructure-as-Code.
iVision’s Engineering & Support Services give clients access to iVision’s core strength – certified engineering talent that can support critical IT infrastructure 24x7x365. ESS’ customized managed services and enterprise monitoring of equipment and applications enable clients’ IT teams to focus on driving business goals, instead of maintaining infrastructure.