---
title: Route Optimization
description: AI is no longer an initiative you can put off. It is already part of the culture of how employees search for information, analyze data, and make
---

[Case Studies ](https://ivision.com/case-studies)

# [Route Optimization](https://ivision.com/case-studies/route-optimization)

 Written by [ivision](https://ivision.com/case-studies/author/ivision-1) | Jun 13, 2026 4:40:56 PM

### Challenge

UHS needed to transform its field service business by automating scheduling and optimizing resource utilization. The company relied on a legacy scheduling system to plan workloads and daily routes for its field technicians, but the process was largely manual and lacked the features necessary to streamline operations effectively.

### Solution

ivision was contracted to implement Microsoft Dynamics for Field Service with Resource Scheduling Optimization (RSO). By leveraging Microsoft Power Automate, Bing Maps Integration and a Power Apps Portal, ivision was able to provide technicians with real-time mobile access to RSO. This delivered a customer-facing portal that enables customers to schedule appointments directly based on technician availability.

### Products

Microsoft Dynamics for Field Service with RSO  
Microsoft Power Automate  
Bing Maps Integration  
Power Apps Portal

[View full post](https://ivision.com/case-studies/route-optimization)

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