Integrated System Increases Interoffice Communication and Cuts Costs
The integrated telephony installation of one unified system increases interoffice communication, productivity and cuts costs.
COMPANY: Leading Southeast law firm with offices spread across two states, serving clients in more than 50 industries and practice areas.
PROJECT: Converged Network
The firm had a legacy Nortel Option 11 phone system with no integration between offices. Long-distance charges created significant costs every month, especially because employees had few alternatives, such as video or instant messaging, for quick interoffice communications.
iVision led implementation of a Cisco CallManager with voice, voicemail, instant messaging and video capabilities that put all of the law firm’s offices on a single system.
The firm’s employees were able to connect via one unified voice system and also communicate via instant messaging or video conferencing.
Long-distance costs dropped significantly. The firm was so pleased with the implementation, it engaged iVision to manage its telephony environment, including the Cisco system.