Cisco UC, Contact Center & Network Optimization
Challenge
As the organization expanded its footprint, their IT leadership faced challenges supporting remote staff, managing a complex unified communications environment, evolving call center requirements, and maintaining voice quality across the network. Addressing these demands required a trusted partner with deep healthcare and Cisco expertise to modernize and stabilize critical systems.
Solution
ivision partnered with the client to modernize and optimize their Cisco collaboration, contact center, and network environment, enabling secure remote access, improving call routing for clinical staff, and strengthening overall system reliability. Through targeted implementations, health checks, and ongoing optimization, we helped stabilize critical communications systems, improve voice quality and availability, and position the client with a scalable, best‑practice foundation to support continued growth and evolving healthcare demands.